Fix payment problems, such as declined or incomplete transactions

If you have issues paying for Google products, y'all might need to fix a trouble with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this bulletin is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing accost for your payment method (such every bit a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product'due south mobile app (if an app is bachelor).
  • If you're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the society again.
    • Try creating a new Google business relationship if you don't already have ane and visiting the Google Store to effort the transaction again.

"Unable to consummate transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments eye.

"Unable to complete transaction. Please use another form of payment."

Note: These steps also apply if you see the error message "Your payment didn't go through. Please endeavour a unlike payment method or try again after."

Try the post-obit:

  1. Check to see if your payment method is up to date. If information technology isn't, update it in the Payments middle, then endeavor your buy once again.
  2. Brand sure you have enough money in your account for the purchase.
  3. If yous're still having problems, contact your banking concern to come across if in that location's a problem with your business relationship.
  4. Endeavour making the purchase again with a unlike payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a niggling more information to protect your business relationship against fraud.
  • We need a little more information to comply with Eu constabulary (European customers only).

To fix the issue, try the post-obit:

  1. Go to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before you can purchase annihilation through your Google Business relationship.
  3. Make sure your name, address, and payment information are up to engagement.

"Unable to process payment: Low card balance"

You might non have plenty funds in your account to make the payment. Bank check your business relationship rest or contact your depository financial institution.

Ineligible or unavailable credit or debit card

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card before yous can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within ii days, y'all'll find a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than two days: Wait up to ii days.
    • If more than two days: Check your card argument. You lot should notice a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous tin't employ this carte du jour for this purchase. Try to make the buy once more with a unlike carte.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments profile

Learn more about what to do if yous temporarily or permanently closed your payments profile.

If you're still having problem, contact support.

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